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Privacy Policy

Last updated: July 16, 2026

Overview

This Privacy Policy describes how Avenoxa collects, processes, stores, protects, and manages personal and business information in connection with the use of the Avenoxa WhatsApp CRM platform and related services.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and billing information
  • Business Information: Company name, business contact details, and customer data
  • Usage Data: How you use our service, features accessed, and interaction patterns
  • Communications Data: WhatsApp messages and customer conversations (stored securely)
  • Payment Information: Payment details processed securely through Razorpay

Cookies & Analytics

We use cookies and similar technologies to maintain secure login sessions, remember user preferences, improve performance, analyze usage patterns, and enhance the overall user experience.

Anonymous usage analytics may be collected to improve the Service.

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send billing information
  • Communicate with you about your account and services
  • Provide customer support
  • Comply with legal obligations
  • Prevent fraud and ensure security

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Processing

Your information may be processed or stored using secure cloud infrastructure located in different countries. By using the Service, you consent to such processing where permitted by applicable law.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us.

Customer Responsibilities

You are responsible for ensuring that you have obtained all necessary permissions, customer consent, or legal authority before storing, processing, or sending customer information using the Service.

Third-Party Services

We use third-party services including Razorpay for payment processing. These services have their own privacy policies which we encourage you to review.

WhatsApp Business Platform

Messages exchanged using the Service are transmitted through Meta's WhatsApp Business Platform. Your use of WhatsApp is also governed by Meta's applicable terms and privacy policies.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Export your data

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@avenoxa.in
WhatsApp: +91 7990639897