Refund Policy

Overview

This Refund Policy explains the circumstances under which Avenoxa may issue refunds for subscription payments. Subscription fees are generally non-refundable once the Service has been activated, except where required by applicable law or expressly stated in this policy.

Payments are securely processed through our authorized payment processor. Any payment-related disputes or failed transactions are subject to the policies of the payment processor and applicable banking regulations.

No Refund for Subscription Cancellation

Subscription Cancellations: If you choose to cancel your subscription, no refund will be provided for the remaining period of your subscription. You will continue to have access to the Service until the end of your current billing cycle, after which your subscription will not be renewed.

Non-Refundable Fees

Unless otherwise required by applicable law, the following payments are non-refundable:

• Activated subscription fees.
• Unused subscription periods.
• One-time setup fees.
• Custom development or implementation services, if applicable.
• WhatsApp messaging charges billed separately by Meta Platforms, Inc.

Choosing not to use the Service after purchase does not qualify for a refund.

Failed Payments

If a payment fails but the amount has been deducted from your bank account, please contact our support team with your transaction details.

If the payment was not successfully received by us, the refund will normally be processed automatically by the payment processor or your bank in accordance with their policies.

Refund processing times depend on your bank and payment method and generally take between 5–7 business days.

Plan Upgrades and Downgrades

Plan Changes: When you upgrade or downgrade, your current plan continues until it expires, and the new plan takes effect at the start of your next billing cycle. No refunds or partial refunds are provided for the difference in plan prices during the current billing period.

• Upgrades: Your current plan runs until its expiry date; the upgraded plan and its price apply from the next billing cycle.
• Downgrades: Your current plan runs until its expiry date; the lower plan and its price apply from the next billing cycle.
• One-time setup fee: The setup fee is a one-time charge and is non-refundable under any circumstances, including cancellation.

Service Disruptions

We make reasonable efforts to provide a reliable Service. Temporary interruptions caused by scheduled maintenance, internet failures, infrastructure issues, third-party providers, or events beyond our reasonable control do not automatically qualify for refunds.

Where appropriate, we may, at our sole discretion, extend the subscription period instead of issuing a refund.

Fraudulent Transactions

We reserve the right to suspend accounts and investigate any payment or account activity suspected of being fraudulent, unauthorized, or in violation of these Terms.

Refunds relating to fraudulent transactions will be handled in accordance with applicable laws and the payment processor's investigation procedures.

Requesting a Refund

If you believe you are eligible for a refund under the circumstances described above, please contact us:

• Email: support@avenoxa.in
• WhatsApp: +91 7990639897
• Include your transaction ID, order ID, and reason for refund request

Refund Processing

Approved refunds will be credited to the original payment method used during the purchase. Processing times vary depending on your bank or payment provider and generally require 5–7 business days.

Avenoxa is not responsible for delays caused by banks, card issuers, payment processors, or financial institutions.

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after any changes constitutes acceptance of the new policy.

Payment Disputes

If you believe a payment has been processed incorrectly, please contact our support team first so we can investigate the matter.

If the issue cannot be resolved directly, you may contact your payment provider or payment processor in accordance with their dispute resolution procedures.

Contact Information

If you have any questions about this Refund Policy, please contact us:

Email: contact@avenoxa.in
WhatsApp: +91 7990639897