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Terms & Conditions

Last updated: July 16, 2026

Agreement

These Terms & Conditions constitute a legally binding agreement between Avenoxa and every customer accessing or using the Avenoxa WhatsApp CRM platform. Continued use of the platform confirms acceptance of these Terms & Conditions.

Description of Service

Avenoxa is a WhatsApp-based Customer Relationship Management (CRM) platform that enables businesses to manage customer communications, contacts, and interactions through WhatsApp integration.

User Accounts

To use the Service, you must:

  • Businesses using the Service must be legally permitted to use the WhatsApp Business Platform. You must be at least 18 years old and have authority to bind your business or organization to these Terms.
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account

Subscription Plans & Billing

The Service is offered on a subscription basis with various plans. By subscribing, you agree to:

  • Pay all fees associated with your chosen plan
  • Provide accurate billing information
  • Auto-renewal of subscription unless cancelled
  • Plan changes take effect at the end of current billing cycle

WhatsApp Messaging Charges & Meta Billing

Our subscription fee covers access to the Avenoxa CRM platform only. All WhatsApp messaging charges are billed directly by Meta Platforms, Inc. to your own WhatsApp Business account. Avenoxa does not collect, resell, mark up, or intermediate any WhatsApp messaging charges.

  • Separate Billing: Your Avenoxa subscription and your Meta/WhatsApp usage charges are entirely separate. You are responsible for maintaining a valid payment method with Meta and for paying Meta directly.
  • Conversation & Template Charges: Meta charges for conversations and message templates in accordance with its own pricing, including marketing, utility, authentication and service categories. These charges are set by Meta, not by us.
  • Meta Pricing Changes: Meta may change its WhatsApp Business pricing, categories, and policies at any time without notice to us. Any such changes are governed solely by your agreement with Meta.
  • Authoritative Invoices: The invoices generated by your Meta Business Manager are the sole authoritative record of your WhatsApp charges. Any usage or cost figures shown inside the CRM are estimates for convenience only and must not be relied upon for accounting or billing.
  • Plan Message Limits: Each subscription plan includes a daily message allowance within the CRM. Reaching this allowance limits further sending under your current plan until the next day or until you upgrade; it does not affect Meta's separate billing.

Your use of WhatsApp is also subject to Meta's WhatsApp Business Terms and policies, which may change. You are responsible for complying with those terms. Avenoxa is not liable for any WhatsApp charges, pricing changes, account actions, or service interruptions imposed by Meta.

WhatsApp Platform & Meta Compliance

By using Avenoxa, you acknowledge that the Service operates using the WhatsApp Business Platform provided by Meta Platforms, Inc.

  • You are solely responsible for complying with Meta's WhatsApp Business Terms, Business Messaging Policy, Commerce Policy, and all applicable laws.
  • You are responsible for obtaining any customer consent or opt-in required before sending WhatsApp messages.
  • Avenoxa does not guarantee approval of your WhatsApp Business Account, Business Verification, Display Name, Phone Number, Message Templates, or Messaging Quality Rating.
  • Any restriction, suspension, limitation, pricing change, or termination imposed by Meta is outside our control and is solely your responsibility.
  • You remain solely responsible for all content sent through your WhatsApp Business Account.

Customer Data

You retain ownership of all customer information, contacts, conversations, media, and other business data processed using the Service.

You grant Avenoxa a limited right to store, process, and transmit such data solely for the purpose of providing the Service.

We do not claim ownership over your business data.

Third-Party Services

The Service relies on third-party providers including payment processors, cloud hosting providers, email services, and Meta's WhatsApp Business Platform.

We are not responsible for interruptions, outages, API limitations, pricing changes, or service failures caused by third-party providers.

Service Availability

We strive to provide a reliable and secure service. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, software updates, force majeure events, internet outages, or third-party failures may temporarily affect the availability of the Service.

Acceptable Use Policy

You agree NOT to:

  • Use the Service for illegal purposes
  • Send spam or unsolicited messages
  • Violate WhatsApp's terms of service
  • Attempt to gain unauthorized access to the Service
  • Interfere with the operation of the Service
  • Use the Service to harass or abuse others

Indemnification

You agree to indemnify and hold harmless Avenoxa, its owners, employees, and affiliates against any claims, damages, liabilities, losses, legal expenses, or costs arising from:

  • Your use of the Service
  • Your customer data
  • Violation of applicable laws
  • Violation of Meta or WhatsApp policies
  • Unauthorized or unlawful messaging activities

Force Majeure

Avenoxa shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, internet failures, government actions, war, pandemics, power outages, cyberattacks, or failures of third-party providers such as Meta or payment processors.

Intellectual Property

All content, features, and functionality of the Service are owned by Avenoxa and are protected by international copyright, trademark, and other intellectual property laws.

Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Service and informs users of our data collection practices.

Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease.

Limitation of Liability

To the fullest extent permitted by law, Avenoxa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

Our total liability shall never exceed the subscription fees actually paid by you during the twelve (12) months immediately preceding the event giving rise to the claim.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any changes by posting the new Terms on this page.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: contact@avenoxa.in
WhatsApp: +91 7990639897